Customer Service Apprentice (TAW 177)

Rowley Regis
Posted 3 weeks ago

Overview of the Role

Are you looking to work in a busy office environment which control and track crucial key movements within a business? If so, this is an exciting opportunity to learn all about customer service. The role involves creating customer presentations, general admin duties and receiving inbound support tickets either by telephone or email.

Main Duties will Include

Answering the telephone, receiving inbound support tickets either by telephone or email and processing them onto the support hub and directing them to the relevant person
Sales and general admin duties which will include spreadsheets for data analysis
Creating customer presentations, document control, Sales Force data input, monitoring and reporting on key performance indicators to management

Desired skills and personal qualities

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Number skills
Analytical skills
Team working


GCSE or equivalent English (Grade A*-C/9-4 or equivalent)
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent)

Working Week and Wage

Monday – Friday 8.30am-5pm (30 minute unpaid lunch)

Total working hours per week = 40.

£5.50ph x 40 = £220 per week

Training to be Given

Customer Service Level 2 (if level 2 already obtained this will be a Level 3)

Future Prospects

Upon successful completion of the apprenticeship, there may be the opportunity of a full time permanent position.

About the employer

E Track Ltd supplies EKMS (Electronic KMS) and EDDS (Embedded Dock Door Systems) to businesses in a multitude of sectors from automotive to haulage & logistics and Ministry of Defence sites.

Job Features

Job CategoryCustomer Service
Contract Length:18 Months
Start Date:August 2021
Training Provider:BCTG Ltd
Apprenticeship Standard:Customer Service L2 or 3

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