Overview of the Role
Are you looking to work in a busy office environment which control and track crucial key movements within a business? If so, this is an exciting opportunity to learn all about customer service. The role involves creating customer presentations, general admin duties and receiving inbound support tickets either by telephone or email.
Main Duties will Include
Answering the telephone, receiving inbound support tickets either by telephone or email and processing them onto the support hub and directing them to the relevant person
Sales and general admin duties which will include spreadsheets for data analysis
Creating customer presentations, document control, Sales Force data input, monitoring and reporting on key performance indicators to management
Desired skills and personal qualities
Attention to detail
Customer care skills
GCSE or equivalent English (Grade A*-C/9-4 or equivalent)
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent)
Working Week and Wage
Monday – Friday 8.30am-5pm (30 minute unpaid lunch)
Total working hours per week = 40.
£5.50ph x 40 = £220 per week
Training to be Given
Customer Service Level 2 (if level 2 already obtained this will be a Level 3)
Upon successful completion of the apprenticeship, there may be the opportunity of a full time permanent position.
About the employer
E Track Ltd supplies EKMS (Electronic KMS) and EDDS (Embedded Dock Door Systems) to businesses in a multitude of sectors from automotive to haulage & logistics and Ministry of Defence sites.
|Job Category||Customer Service|
|Contract Length:||18 Months|
|Start Date:||August 2021|
|Training Provider:||BCTG Ltd|
|Apprenticeship Standard:||Customer Service L2 or 3|