Customer Service Apprentice (TAW173)

Brief Overview of the Role:

This is an exciting opportunity for the right person to become a Customer Service Apprentice with a well-established firm of Solicitors. Offering support to reception staff with greeting clients and admin duties, progressing to becoming more involved in the day to day running of the office.

Duties to Include:

• Supporting the telephonist/receptionist in answering external telephone calls and the greeting of clients.
• Photocopying/scanning and filing of documents
• Opening, sorting and distributing mail, including taking post to the local post office and, on occasions, delivering post in Aldridge Town Centre.
• Accurate typing
• Opening files
• Ordering property searches
• Carrying out ID and Money Laundering checks on clients

Desired Qualities:

• Proactive approach to work
  Ambition
  Good manners
  Confidence
  Good communication

Desired Qualifications:

GCSE Maths & English C/4 or higher (or equivalent)

Working Week/Wage:

Monday – Friday 9am-5pm with an hour unpaid lunch

Total hours per week = 35

£4.81 per hour = £168.35

Training to be Given:

Customer Service Practitioner Level 2 (or Level 3 if Level 2 already gained)

This course will run alongside the apprenticeship in the workplace.

Future Prospects:

There are excellent progression opportunities in a friendly and supportive workplace.

About the Employer:

For the duration of the apprenticeship, you will be employed by The Apprenticeship Works, with Jennings Perks Solicitors being your placement company.

Jennings Perks solicitors have been based in Aldridge, Walsall since 1992. Their aim is to provide a practical, responsive and reliable service dealing with Conveyancing, Commercial Property, Wills, Probate, Lasting Powers of Attorney, Trusts and Elderly care.
Over the years they have built a strong reputation for delivering exceptional customer service and providing pro-active legal advice. They want you to feel safe in the knowledge that your legal issue is being dealt with professionally and with your best interests at the forefront of their mind.