About the Role
This is an interesting and varied Customer Service Apprentice role set within a busy IT Company. You will be the first point of contact for our customers, offering a warm welcome and diverting the call as necessary along with general administration duties within the role.
What will the apprentice be doing?
At Declaro we are looking for a dedicated customer service practitioner to deliver high quality products and services to our customers. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace based in West Bromwich. These may be one-off or routine contacts and include dealing with orders, supporting, meet-and-greet and possibly new sales enquiries.
You may be the first point of contact and your actions will influence the customer experience and their satisfaction. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to our customers. Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media.
What training will the apprentice take and what qualification will the apprentice get at the end?
Customer Service Level 2
Duration is a minimum of 12 months to complete plus end point assessment (approx. 3 months).
Blended learning of online and work based learning with your assessor.
Your Apprenticeship will cover
Knowledge such as knowing your customers, understanding the organisation, regulations and legislation, systems and resources, customer experience, your role and responsibility and product and service knowledge.
A wide range of skills such as communication, influencing, organisation and dealing with conflict & challenge
behaviours – self-development, feedback, team work, equality, presentation and first time resolution.
Desired skills and personal qualities
- IT skills
- Presentation skills
- Excellent customer care
- Work under pressure
- Can-do attitude
- MS Word & Outlook competent
- Confident – people person
What is the expected career progression after this apprenticeship?
A permanent role with Declaro after successful completion of your Apprenticeship. This is at the discretion of the employer.
GCSE or equivalent English (Grade A*-C/9-4 or equivalent) desirable
GCSE or equivalent Maths (Grade A*-C/9-4 or equivalent) desirable
Monday-Thursday 9am-5pm (half an hour unpaid lunch), Friday 9am-4pm (half an hour unpaid lunch).
Total hours per week: 36.5
Things to consider
We are based in West Bromwich with easy access to both the Tram and the bus station. A range of shops and eateries are local to visit during your lunch break and the office is a friendly environment. This could be a great opportunity for the right person to thrive into a customer service career.
About the employer
Declaro Support Ltd provide proactive support through a friendly, personal service with experience spanning 26 years. They specialise in taking the pain out of business IT and can quickly establish the IT requirements of a business and provide not only installation and configuration services but remote support and on-going maintenance as well.
The safe recruitment of staff at The Apprenticeship Works, is the first step to safeguarding and promoting the welfare of children in education and vulnerable adults, this is to help deter, reject, or identify people who might put our learners at risk and are otherwise unsuited to working with them.
|Job Category||Customer Service|
|Contract Length:||18 Months|
|Start Date:||JAN 2023|
|Training Provider:||BCTG Ltd|
|Apprenticeship Standard:||Customer Service L2 or L3|